Supporter Services Activity Team Member

• Deliver a friendly, positive and inclusive welcome to supporters attending the Riverside Stadium.
• Proactively engage with supporters and contribute to an enjoyable matchday atmosphere.
• Support the delivery of activities and engagement opportunities across the Generation Red Family Zone and other designated areas.
• Provide practical help and guidance to supporters, helping their matchday experience run smoothly.
• Be approachable and responsive to the needs of children, young people, families and other supporters.
• Work collaboratively with colleagues across Supporter Services, stewarding and other matchday teams.
• Attend relevant matchday briefings, training and development sessions organised by Middlesbrough Football Club.
• Identify and promptly report any concerns, incidents or issues to the GRFZ Team Leader or appropriate member of staff, following Club procedures.
• Complete any reasonable additional duties within the scope of the role, including supporting other engagement areas when required.
• Follow all Club policies, procedures and guidance, including safeguarding and supporter welfare.

What’s in it for you?

• This is a fantastic opportunity to gain valuable experience working with children, young people and families in a unique football environment
• This role offers valuable practical experience engaging with children, young people and families in a supported environment. It's an excellent opportunity for those studying or pursuing careers in education, childcare, youth work, coaching, community engagement or SEND support.
• Provides you with practical experience in communication, behaviour management, relationship building and inclusive engagement.
• There may be opportunities to develop new skills and take on additional responsibilities as part of your journey with Middlesbrough Football Club.
• Gain valuable experience in event delivery while developing your teamwork and customer service skills.
• Work in a fun, fast-paced and rewarding football environment. 

Essential

• Strong communication and interpersonal skills, with the ability to communicate confidently with supporters.
•  An interest in creating positive experiences for people, particularly children, young people and families.
• Friendly, approachable and professional manner.
• Ability to work effectively as part of a team or independently and contribute positively in a busy matchday environment.
• Ability to remain calm, patient and helpful when dealing with questions, concerns or challenging situations.
• Committed to creating a welcoming, inclusive and positive environment where everyone feels valued and respected.
• Willingness to complete all required training and follow Club policies and procedures, including safeguarding and health and safety requirements.

Desirable

• Experience of working with children or young people in an activity, education, sport, community or customer-facing environment.
•  Experience of supporting events, activities, fan engagement or family-focused programmes.
• Experience of working within a football, sporting, leisure or community setting.
• Experience of volunteering work with children or young people

• Availability to work matchdays as set out in the fixtures for the season this will involve weekends and evenings.
• You will be required to attend an initial induction and any relevant briefings and training.
•  Middlesbrough Football Club is committed to safeguarding and promoting the welfare of children and young people. As part of our safer recruitment process, this role is subject to a satisfactory Enhanced DBS check which would be carried out by the club if you are successful.

Please note that this post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974). Successful applicants will be required to undertake an Enhanced Disclosure & Barring Service (DBS) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975.