Fan Engagement Officer

We’re looking for a Fan Engagement Officer to play a key role in enhancing the overall fan experience at Bradford City AFC. You’ll be responsible for creating and delivering a range of exciting matchday activities, ensuring that every supporter, from families to die-hard fans, feels engaged and valued. By working closely with fan groups, local schools, and community organisations, you’ll help foster strong connections between the Club, its supporters, and the wider community.

In this role, you’ll be expected to coordinate and liaise regarding pre-match events, entertainment, and fan zones, as well as manage key fan experiences such as mascot and flag bearer programmes. You will also ensure that the Club’s fan engagement strategy aligns with the EFL Family Excellence Standards, helping to create a welcoming, inclusive atmosphere for all. Your ability to communicate effectively with different groups, gather feedback, and build relationships will be essential to continuously improving the matchday experience and deepening the Club’s ties with the community.

PERSON SPECIFICATION

Essential:

• Experience in fan engagement, ideally in football or sporting, including schools.
• Strong organisational skills and ability to manage projects.
• Good communication and people skills, with experience working with a variety of groups.
• Experience working in teams and across different departments.
• Creative problem-solving skills and a proactive approach.
• Able to work on matchdays, including weekends and evenings.
• Enhanced DBS check will be carried out.
• Proven record of public speaking.

Desirable:

• Knowledge of health and safety for events.

• Customer Service Level 2 or above.
• Event management qualification or similar.

Disability

If you are selected for interview, we will ask if you have any access needs of if you need any adjustments to be made for the interview. Be assured that we are supportive in discussing reasonable adjustments at all stages of the recruitment process.

Experience, knowledge, skills, and abilities:

The person specification lists minimum requirements for this post. When shortlisting we will only consider information contained on your CV and covering letter and assess this against the person specification.

Entitlement to work in the UK:

Any job offer will be conditional subject to confirmation that you are permitted to live and work in the UK in accordance with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK should you be shortlisted for interview.

References:

Any job offer will be conditional subject to the receipt of satisfactory references. One should be from your current or most recent employer, the second from a previous and relevant work experience. It is critically important that both referees are able to comment on your suitability to the role.

Criminal convictions:

Anyone who applies to work with us will be asked to disclose details of unspent convictions during the recruitment process. Having a criminal record does not necessarily bar you from working for us, however this will depend on the type of job that you have applied for and the nature of the conviction.

Safeguarding

We recognise our duty of care to safeguard all children, young people and young players, vulnerable adults/groups involved in activities organised by ourselves from harm and require all employees to share this commitment and promote the welfare of these groups at all times.

Equality, Diversity, and Inclusion:

In line with the Equality Act 2010, we will monitor the composition of our workforce to ensure it is representative and that staff are treated equally and fairly. Recruitment will be made solely on the basis of the applicant's abilities and individual merit as measured against the criteria for the job.

Data Protection:

The information provided on the application form will be held in the strictest confidence. We process this information in line with our Privacy Policy, If you are successful in your application the information will be used to administer your employment with us. By applying, we assume that you agree to the processing of your data in accordance with our Privacy Policy.

Other Policies:

We have a range of policies and processes in place to protect you, to protect us and to safeguard those who use our services and who visit us. Should you accept any offer of employment made by us you commit to work within and actively promote these policies at all times.