Player Care Lead (U9-U15)

Role Accountabilities and Key Duties

Inductions and Transitions

1. To support players through key life and football transitions (e.g., signing schoolboy forms, recovering from injury, or leaving the Academy).
2. Build open, respectful relationships with families and guardians; serve as a trusted point of contact.
3. Deliver and oversee induction, transition, and exit programmes that are empathetic, structured and aligned with club values.
4. Keep up to date records of release tracking data for schoolboy releases.
5. Lead engaging workshops for players and families that support their journey throughout the Academy.

Personal Development

1. Design age appropriate life skills programmes that inspire and empower players, featuring strong role models and diverse voices.
2. Support players in exploring dual career paths, encouraging self discovery beyond football.
3. Explore appropriate external opportunities to contribute to the lifeskills programme.

Overall Environment Duties

1. Lead on the Academy's Player/Parent Voice projects, ensuring players and their families are heard and valued.
2. Lead on parent committees for the Foundation Phase and Youth Development Phase.
3. Be a champion for equality, diversity, and inclusion across all Academy activities.
4. Commit to ongoing personal development and continuous learning.
5. Take part in performance appraisals and team development activities.
6. Be able to respond efficiently and appropriately to pastoral concerns raised within the U9-U15 age groups, working collaboratively with parents and Lead Phase Coaches.

Safeguarding

1. Maintain up to date knowledge of safeguarding best practices, including regulations related to children's welfare and sport specific requirements.
2. Act as an Academy Designated Safeguarding Officer (DSO), fulfilling duties as outlined by the EFL Youth Development Rules.
3. Proactively contribute to monthly safeguarding reviews and maintain accurate reporting.
4. Uphold all QPR policies and procedures relating to safety, health, and wellbeing.
5. Carry out additional duties in line with the role's scope, as required.

Values and Personal Qualities

1. Empathetic communicator with strong listening skills. Essential.
2. A collaborative team member who values inclusion and diversity. Essential.
3. Committed to high quality work and continuous learning. Essential.
4. Trustworthy, respectful of confidentiality, and detail focused. Essential.
5. Enthusiastic about supporting the personal growth of young athletes. Essential.
6. Shows leadership through empathy and calm confidence. Essential.