Job Purpose
Reporting to the Head of Ticketing, the role of Ticketing Executive is to provide a customer focused Ticketing service within a fast paced and busy environment. Ensuring a friendly, helpful and knowledgeable service for both home and away games and across QPR suite of products.
NB – this role requires being able to work evenings/weekends and Bank Holidays as the Club schedule allows
Role Accountabilities & Key Duties:
- Serve customers in a welcoming and efficient manner in order to maximise income for the Club and deliver a first-class customer experience.
- Deal with Ticketing enquiries in person, via telephone & email.
- Booking tickets for home & away fixtures, setting up games, working close with Marketing & Supporter Services teams.
- General office duties including updating the Ticketing database, special promotions including Group Sales and liaising with internal and external stakeholders.
- Balancing cash, cheques and credit cards at the end of the day.
- Responsible for cross selling Club related products across ticketing customer base.
- Responsible for outbound sales calls to promote Club/Sponsor related products.
- Be part of a passionate team dedicated to delivering memorable experiences for our fans.
- Work in a fast-paced, dynamic environment where no two days are the same.
- Adhere to all company regulations regarding policies, procedures, health, safety and security.
- All other duties that may arise from time to time and fall within the scope of this position.