Ticketing & Membership Administrator - Fixed Term

• Work with the Head of Ticketing to ensure the Club's needs are met and constantly reviewed to improve the supporter journey, the back-office processes and identifying new opportunities for development.
• Deal with all customer transactions, including the selling of season tickets, club memberships, home and away match tickets, travel club tickets and non-football events.
• Deal with enquiries and complaints in a prompt, courteous and efficient manner.  Ensure all telephone calls are answered within 6 rings.
• Ensure the Ticket Sales & Customer Services email inboxes are managed and answered in accordance with the club's Supporter Charter.
• Develop an in-depth knowledge and understanding of Bolton Wanderers wider Commercial Department.
• Develop an in-depth knowledge and understanding of all ticketing software systems, IT/telephone equipment and become proficient in their effective operation.
• Maintain the very highest standards of service to all customers, many of whom will be Bolton Wanderers supporters.
• Protect the security of cash, inventory and other company assets by adhering to company cash handling and cash reporting/balancing procedures without personal endangerment and with total compliance to policy and procedures.

• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.  Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Ticketing.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.

 

 

 

As as equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.