Stadium Tour Guide - Casual in United Kingdom - EFL (English Football League)

As a Stadium Tour Guide, you will be the face of West Bromwich Albion responsible for delivering engaging and informative tours of the Stadium and facilities. You will guide visitors through various areas, including the pitch, changing rooms, media suite and VIP lounges, providing knowledge of the history of The Football Club whilst sharing fascinating stories.

Key Responsibilities:

Conduct guided tours of the stadium and other club facilities for groups of various sizes.
Provide visitors with in-depth knowledge about the Club’s history, achievements and current operations
Ensure a high level of customer service by engaging with visitors and answering their questions.
Maintain up-to-date knowledge of current events, team news and club activities
Assist with the setup and preparation of tour routes and materials.
Ensure the safety and comfort of all tour participants.
Carry out all responsibilities with due regard to the Club values and all policies and procedures, in particular Health & Safety, Equality and Diversity and Safeguarding
To contribute positively to the Clubs vision and culture
To promote and adhere to the Equality, Diversity and Inclusion Policy and to work consistently to embed ED&I into everything.
To ensure the working environment is free from harassment and discrimination and any other form of unacceptable behaviour.
To fully participate in one-to-ones and departmental reviews and meetings.
To fully participate in annual and mid-term appraisals.
To understand the Club’s Safeguarding policy, procedures and best practice guidelines and use these to ensure appropriate and safe working practices applicable to the role.
To promote and assist with Safeguarding.
To carry out CPD and keep up to date with any training and updates relevant to the role.
To ensure the health & safety within the Club for self and others is adhered to at all time.
To carry out all responsibilities with due regard to the Club values and all policies and procedures, in particular Health & Safety, Equality and Diversity and Safeguarding.
To undertake all required training, including mandatory Club Equality and Diversity, Safeguarding and Health and Safety training.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Criteria	Essential	Desirable
Strong knowledge of football, especially regarding West Bromwich Albion Football Club	Y
Excellent communication and public speaking skills	Y
Highly organised and methodical approach to workload	Y
Confidential and diplomatic	Y
Friendly, outgoing and enthusiastic personality	Y
Ability to engage and entertain diverse groups of visitors	Y
Right to Work in the UK	Y

Equality and Diversity

West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

West Bromwich Albion Football Club also welcomes applications from suitably qualified members of the armed forces family.

Safer Recruitment

“West Bromwich Albion Football Club is committed to ensuring the safety and welfare of all who we engage with and who visit our club. Whether online or in person, the club will strive to achieve its Vision and Principles through the implementation of its Safeguarding Strategy and Implementation Plan.

Creating positive and safer environments for everyone is our priority. We will work continuously to embed and sustain a safeguarding culture where everyone feels listened to, heard, responded to positively and supported in the management of any welfare issues or safeguarding concerns. This includes children, young people, parents/carers, players, those of any age with additional care and support needs, community partners, our paid and volunteer workforce and our supporters.”

WBA’s Safeguarding, Equality and Whistleblowing policies can be accessed here https://www.wba.co.uk/club/about-us/club-policies

Right Work in the UK checks will be required and carried out prior to commencement in this post.

It is unlawful for the Club to employ anyone who is involved with regulated activity with who is barred from doing so and will carry out rigorous pre-employment checks and screening.

Stadium Tour Guide - Casual

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