Casual Matchday and Events Hospitality in United Kingdom

About The Role

JOB PURPOSE

Working in STōK Cae Ras on match days and events, you’ll be reporting into our Hospitality Supervisors, ensuring that all our customers have an enjoyable and memorable experience.

MAIN RESPONSIBILITIES

Matchday Receptionist/Front of House

Be a warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience
Scan tickets as appropriate
Ensure an exceptional standard of service to all customers
Deal with customer requests and queries efficiently.
Abide by and enforce all licensing laws including Challenge 25.
Attend mandatory and other training as required including online training.
Other duties as required.

Bar staff

Preparing the bar areas for service and assist in keeping the bar and front of house area clean and tidy.
Preparing requested drinks orders made by other members of the team.
Taking orders and serving drinks and occasionally food to customers.
Ensure an exceptional standard of service to all customers.
Deal with customer requests and queries efficiently.
Stock control and rotation throughout service including stock transfers and waste.
Operating tills and the use of hand-held ordering systems.
Abide by and enforce all licensing laws including Challenge 25.
Attend mandatory and other training as required including online training.
Other duties as required.

Hospitality Staff

Working in the Club Hospitality areas, serving food and beverage (including alcohol) items to our guests.
Maintain a fast-paced service experience before and throughout the football match/ event.
Maintain a clean, neat, and tidy working area throughout every shift.
Take instruction from senior team members to ensure proper stock management/rotation and replenishment.
Provide excellent customer service to our visitors, providing full product knowledge of our menu that is on offer.
Operating tills and the use of hand-held ordering systems.
Attend mandatory and other training as required including online training.
Other duties as required.

Kiosk Hospitality Staff

Working on our stadium concourse kiosks, serving food and beverages items to our guests.
Maintain a fast-paced service experience before and throughout the football match/ event.
Maintain a clean, neat, and tidy working area throughout every shift.
Take instruction from senior team members to ensure proper stock management/rotation and replenishment.
Provide excellent customer service to our visitors, providing full product knowledge of our menu that is on offer.
Operating tills and the use of hand-held ordering systems.
Attend mandatory and other training as required including online training.
Other duties as required.

SAFEGUARDING RESPONSIBILITIES

In roles serving alcohol, we can only accept candidates aged 18 or over

HEALTH & SAFETY RESPONSIBILITIES

Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.

About The Candidate

EXPERIENCE/QUALIFICATIONS REQUIRED

Bar Staff

Previous experience of working in a bar
Hospitality Staff (including Kiosk Staff)
Previous experience of delivering customer service in a food environment

ALL Roles

SKILLS/ABILITIES REQUIRED

Experience of working in a fast paced environment
Awareness of manual handling techniques
Must adhere to the highest standards of health and safety in the course of the role
Excellent communication skills

PERSON SPECIFICATION

Good interpersonal and social skills - willing to learn and interact positively with colleagues and supporters
The ability to work using your own initiative and as a member of a team
The ability to work effectively under pressure and be resilient

About The Club

Equality, Diversity & Inclusion

Wrexham Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.

Safeguarding and Safer Recruitment

Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.

Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application.

Please check out the Clubs website around Safeguarding and Safer Recruitment and Equality, Diversity and Inclusion here: https://www.wrexhamafc.co.uk/the-club

Apply

Casual Matchday and Events Hospitality

Other jobs like this

Fan Engagement Officer

Business Development Executive

Facility Coordinator(s)