Have you ever wanted to combine a passion for IT with football? QPR are looking for an experienced IT Manager to take full ownership of our technology estate. This is a hands-on leadership role where you'll manage all third-party suppliers, own the IT budget, and drive a modernisation agenda that keeps QPR's infrastructure fit for the future. You'll be supported by an on-site engineer and backed by an MSP.
You will be a genuine practitioner. someone who has the technical depth to make the right calls, the credibility to challenge suppliers, and the communication skills to bring the wider football club with you.
Essential Duties and Responsibilities
- Own and manage all third-party IT supplier relationships; hold the MSP accountable to SLAs and drive value from the contract.
- Manage the IT budget end-to-end: planning, forecasting and procurement.
- Oversee the IT service desk with the MSP, ensuring issues are logged, tracked and resolved to a high standard.
- Own the incident management process, ensuring all issues are triaged, assigned and resolved promptly, with the engineer and MSP accountable for delivery.
- Liaise with Heads of Department to align IT service provision with business needs and long-term strategy.
- Lead the Club's IT modernisation agenda, build and deliver a roadmap to improve systems, processes and infrastructure.
- Work with the Head of Data Operations to plan and deliver technology innovation.
- Own IT infrastructure resilience: networks, backups, failover and security systems.
- Manage the IT asset lifecycle including hardware, software licences and equipment.
- Lead the Club's cyber security strategy, training and incident response.
- Manage and maintain the IT disaster recovery and resilience plan.
- Create and own IT policies and procedures; proactively identify and resolve issues across the estate.
- Cover home Matchday IT operations on a rota basis (~25 fixtures per season, including evening kick-offs).