Ticket Office & Retail Assistant in London - EFL (English Football League)

About The Role

The Ticket Office & Retail Assistant will be the focus for the day-to-day face of the Ticket Office and Club Superstore and will be responsible for supporting the Ticket Office & Retail Manager in all ticketing and retail strategies. Ideally this person will be an experienced, proactive, enthusiastic and determined individual who will perform a key role within the business. The role is primarily a customer facing role, including some administrative cover on reception when necessary.

Roles and responsibilities

Leading by example within the Club’s front-facing sales counter and call centre by visibly delivering a first-class level of customer service to supporters purchasing tickets & retail merchandise
Liaising with other clubs to determine ticket allocations when necessary
Ensure all ticketing & retail activity, inclusive of customer service and matchday delivery, is conducted in line with the Club’s brand strategy and values where the supporter remains at the heart of each and every activity
Provide cover within administration departments when necessary, including reception
Confidently handle all day-to-day retail transactions, including refund and exchanges
Shop floor maintenance ensuring all areas are neat and topped up on a daily basis
Fulfilling online orders and daily shipping
Shirt customisation
Stock management
Manage supporter queries and customer service issues in a fair, timely and professional manner
Escalate any issues that require immediate attention to their line manager

About The Candidate

Desirable Criteria

At least 2 years of experience in a role within a fast-paced sports, events or retail environment
Managing or supervising people with a strong team and work ethic
Experience of working with a range of ticketing software including Ticketmaster and retail software such as Shopify

Personal Attributes

Excellent communicator
Self-motivated and ready to work as part of a dynamic team
Ability to work under pressure and to tight deadlines
Possess IT skills (Word, Excel, PowerPoint, sales databases)
Self-motivated
Proactive, real “can do” attitude
Strong team player with a collaborative working style
Strong interpersonal, organisational and planning skills
Flexible with working hours and days with a willingness to work outside normal working hours when required

About The Club

Leyton Orient is committed to safeguarding and promoting the welfare of children and adults at risk. We are committed to safer recruitment throughout the company. This role is subject to a DBS check. The Club is committed to ensuring everyone is respected, celebrated and empowered for who they are and welcomes applications from all suitably qualified persons regardless of protected characteristics. We are dedicated to ensuring our Club is inclusive and have equitable processes.

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Ticket Office & Retail Assistant

About The Role

About The Candidate

About The Club

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