Reporting to the Head of Fan Engagement, the role of Supporter Liaison Officer is a vital part of the Marketing and Supporter Relations teams at QPR. The role will provide a customer focused service within a fast paced and busy environment, ensuring a friendly helpful and knowledge service for the wider fanbase and vising supporters.
Key objectives of the role
- Encouraging open, respectful, and supportive engagement between QPR supporters and the club, helping to strengthen relationships, enhance mutual understanding, and promote positive experiences for both home and visiting fans.
- Supporter Communication: Serve as the primary, accessible and approachable point of contact for home and visiting supporters. Handle enquiries, feedback and matchday arrangements.
- EFL Club Liaison: Engage in regular contact with fellow Supporter Liaison officers at other Championship and EFL clubs throughout the season. Foster positive working relationships, share best practice and collaborate to support the effective management of visiting supporters.
- Act as a trusted advocate for supporters within the club, ensuring supporter perspectives and feedback are actively and effectively represented and considered in key decision-making processes. Work collaboratively across internal departments to support, continuing to help strengthen the relationship between the club and its fanbase.
- Act as the club’s point of contact for communication with supporters. Represent the club and often lead at supporter group meetings, which include, but are not limited to: Supporter Advisory Board (QPR SAB) meetings, Disabled Supporter Association (QPR DSA) meetings, and seasonal Fans’ Forums.
- In addition to being the club’s SLO, also being the club’s Disability Access Officer (DAO). Liaise with relevant outside organisations and internal departments to ensure the club is providing the best possible service to disabled supporters.
- Assist the clubs Marketing department with events and activations, which include, but are not limited to: Junior Hoop events, family focused matchdays, the Academia Fan Zone on a matchday, Fan Forums and Season Ticket Holder/Member events.
- Look after the club’s activations around the EFL Family Excellence Award twice-seasonal mystery visits. Ensure all relevant departments are aware and are actively working to sure the highest level of excellence on a matchday, as always. Provide support and advice to all relevant departments if requested. Provide a follow-up report to the Commercial Director and Head of Fan Engagement once issued by the EFL.