Casual Retail Sales Assistant.

Purpose of the Role

To support the line managers in all shop and ticket office activities in particular through improving and developing business for the club by pro-active sales activity and ensuring the highest standards of customer service. The role will offer work on match days, non-match day Saturdays and various hours during the week on an ad hoc, zero hours basis, (days, evenings and weekends). 

Key Responsibilities

• Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism
• Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone.
• Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets.
• Support the line managers in ensuring that all shop and ticket prices are correct and all appropriate levels of tickets are available.
• Support the line managers in ensuring that shop stock levels are maintained optimally and efficiently and that the appearance of the shop is always tidy and in line with modern retail outlet standards.
• Ensure that all stock is accurately Barcoded.
• Be fully conversant with the ticketing and shop till systems and all associated procedures.
• Ensure that telephones are answered in a prompt and efficient manner.
• Processing of both ticketing and merchandise online orders in a timely and efficient manner whilst following company procedures.
• Ensure you have excellent knowledge of forthcoming matches and match/shop promotions
• Have an understanding of the clubs safeguarding and anti-discrimination policies and procedures and put these into practice in the workplace. Training will be provided and is an essential component of the role.
•  Plus any other additional duties that are required to meet the needs of the business