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Job title:
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Academy Steward
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Department:
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Academy Stewarding Department
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Based at:
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Blackburn Rovers Academy, Old Langho, Blackburn, BB6 8BA
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Reports to:
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Academy Secretary
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Responsible for:
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N/A
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Hours of work:
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As and when required. Hours of work will predominantly be offered for Academy match days which typically fall on weekends and weekday evenings.
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Contractual status:
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Casual Worker
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1. Job purpose:
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As an Academy Steward, you will be expected to be fully committed to carrying out your duties in ensuring the safety and welfare of all spectators, players, customers and clients.
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2. Duties and responsibilities:
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- To be committed to ensuring the safeguarding and welfare of all spectators, customers and/or clients of the Club;
- Managing capacities and behaviour through proactive observation of interaction with spectators and guests;
- To assist with queue and car park management within the allocated areas;
- Ensure effective close down of areas at required times;
- To monitor crowds and spectators;
- To identify and report hazards and defects including suspect objects in line with the Club’s procedures;
- To report any unusual crowd dynamics as and when required;
- To provide guidance to the public when required;
- To patrol the Academy matchday areas as and when required;
- Any other duty as reasonably assigned by the Academy Secretary.
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3. Skills required:
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- Excellent customer service skills;
- Approachable with the ability to use initiative;
- The ability to communicate effectively with a wide variety of staff, guests and spectators;
- Confidence, resilience and perseverance to deal with incidents when they arise;
- Enthusiastic with a natural ability to relate to a wide range of people;
- The initiative to work independently and the ability to work in a team;
- Flexibility, empathy and commitment;
- Self-motivated;
- Good organisational skills; and
- The ability to remain calm under pressure.
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5. Qualifications required:
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- NVQ2 Spectator Safety or working towards (desirable);
- Customer service qualification (desirable); and
- SIA Licence (desirable).
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DBS check required:
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Yes (Enhanced)
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