Ticketing & Venue Coordinator

Walsall Football Club are looking for a Ticketing and Venue Coordinator.

The Ticketing and Venue Coordinator will be a key member of our team who will provide outstanding service to supporters and clients across both ticketing and event sales functions. They will manage ticketing operations, respond to enquiries, coordinate event logistics, and ensure every customer touchpoint reflects the high standards of our Club.

Key Tasks & Responsibilities:

• Deliver first-class customer service face-to-face, over the phone, and online.
• Accurately process ticket sales and assist with supporter enquiries.
• Set up events in Ticketmaster and maintain data integrity in line with GDPR.
• Coordinate event logistics including catering, AV, and supplier services.
• Produce detailed function sheets and ensure smooth handovers to operational teams.
• Handle internal bookings, invoicing, and payments through Event 500.
• Drive new business through outbound sales calls and proactive lead follow-up.
• Maintain CRM systems with accurate and up-to-date client information.
• Support matchday communications and cover reception as needed.
• Represent the Club professionally in all interactions with clients and partners.

Person Specification:

Essential:

• Excellent interpersonal and communication skills.
• A warm, confident, and customer-friendly manner.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organisational and time management skills.
• Proven customer service experience.
• Commitment to safeguarding and equality, diversity & inclusion (EDI).
• Willingness to work flexibly and support Club operations as required.
• Must be 18+ and pass an FA DBS Enhanced check.

Desirable:

• Experience with ticketing platforms such as Ticketmaster.
• Previous experience in event coordination or venue sales.
• Familiarity with CRM systems and invoicing/payment platforms.
• Awareness of health & safety procedures within events/venues.
• Understanding of environmental sustainability practices.

About Walsall Football Club:

Walsall Football Club, founded in 1888, is a place full of passion and pride, with a rich history having had exciting moments in both the lower divisions and the second tier of English football. Since moving to the Bescot Stadium in 1990, we've celebrated promotions, including two stints in the second tier in 1961 and 2001, and a memorable League Two title win in 2007.

We’re committed to inspiring our community, offering a sense of belonging, pride, and aspiration. We are guided by our core values of Excellence, Service, Discipline, and Ambition, creating opportunities for people to connect, grow, and achieve both on and off the pitch - making WFC an exciting and welcoming place for volunteers to get involved and make a difference.