Company Name:
Oxford United
Location:
Oxford
Vacancy Type:
Permanent
Department:
Club
Salary Details:
£25,000 Yearly
04 Oct 2024
About The Role
Oxford United Football Club are seeking a highly motivated individual to drive ticketing revenue through providing a high level of customer service.
About The Candidate
Main Duties/Responsibilities
  • Sell and process ticket requests in person, over the phone, and via the internet
  • Drive club membership schemes
  • Maintain supporter's information across our ticketing and CRM platforms
  • Maintain knowledge and capabilities of the Ticketmaster services provided
  • Daily banking reconciliation
  • Answer incoming telephone calls
  • Any other duties as defined by your Manager/Head of Department
Core Skills, Knowledge Training and Experience Required
  • Previous ticketing experience
  • Previous sales experience essential
  • Excellent customer service skills
  • Competent administration skills
  • Basic computer skills
  • A proactive approach and a keenness to learn
  • Role will be based in Oxford, with evening, weekends and 'unsociable' hours a possibility
 
About The Club
Criminal Record Check Requirement
OUFC are committed to safeguarding and protecting children and young people that we work with.  As such, all post holders are subject to a safer recruitment process, including the disclosure of criminal records (DBS) and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
 
General Statement
All employees of the Club must always carry out their responsibilities with due regards to all policies and procedures and in particular health and safety, confidentiality, and data protection.
 
Safeguarding & Welfare Statement

The Club is committed to the safeguarding and welfare of all children, young people, and adults at risk of harm and requires all staff, volunteers and others associated with the Club to share and endorse this commitment.

As part of this commitment, all staff are expected to undertake regular safeguarding and welfare related training and to ensure the environments in which they work always remain safe. This includes ensuring ‘best practices’ are always adopted, and incidents or concerns are proactively reported. Safeguarding is considered everybody’s responsibility.
 
Equality, Diversity & Inclusion Statement
The Club is committed to equality, diversity, and inclusion, and believes in equal opportunities for all. We expect that all staff, volunteers, and others associated with the Club. Share and endorse this commitment in a positive manner. The club does not tolerate any form of direct or indirect discrimination, victimisation, or harassment. Your behaviour must align to the principles of equality as outlined in the Clubs equality policy which can be found at equality-and-diversity-at-oufc.pdf.

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