Football Facility Receptionist

Working Hours would include Mid-Week shifts until 10pm and Weekends

About Us:

Stevenage FC Sports Hub & Stevenage FC Performance Centre are premier football facilities dedicated to providing an exceptional experience for players, coaches, and visitors.

Role Overview:

We are seeking a friendly, professional, and highly organised Receptionist to be the first point of contact for visitors. You will play a crucial role in ensuring the smooth operation of the facility, managing front desk responsibilities, handling inquiries, and assisting with bookings.

Key Responsibilities:

• Front Desk Management: Welcome visitors, players, and staff with a friendly and professional approach.
• Customer Service: Handle inquiries via phone, email, and in-person, providing accurate information about the facility, bookings, and events.
• Booking & Administration: Manage pitch reservations and facility schedules.
• Payments & Transactions: Process payments for bookings.
• Health & Safety Compliance: Ensure visitors follow facility rules and report any issues or incidents promptly.
• General Office Duties: Maintain a tidy and organised reception area, manage incoming mail, and assist with administrative tasks as needed.

Requirements:

• Previous experience in a customer-facing or administrative role (reception, hospitality, or sports facility experience preferred).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and booking software (training provided if necessary).

Safeguarding Statement

Stevenage Football Club is committed to safeguarding the welfare of children and young people and expects all staff and volunteers to endorse this commitment.

This post requires Enhanced Criminal Records Checks and may include checks against the Barred Lists, as such it is exempt from Rehabilitation of Offenders Act (1974). Therefore, all convictions including spent convictions that have not been subject to filtering by the DBS should be declared.

Relevant information and/or documents will be distributed as part of the recruitment process.

Equality & Diversity Statement

Stevenage Football Club is an equal opportunities employer and staff will be regarded equally and will be given equal opportunities irrespective of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin. Further training on Anti-Discrimination and Inclusion is available to all.