Company Name:
Oxford United
Location:
Oxford
Vacancy Type:
Permanent
Position:
Club
Salary Details:
£25,700 Yearly
Advertising End Date:
23 Jun 2025

About The Role

Oxford United is more than just a football club — it's the beating heart of the community, where passion, pride, and tradition collide. We’re looking to add a motivated individual to drive ticketing revenue through providing a high level of supporter service.

Role Responsibilities

  • Sell and process ticket requests in person, over the phone, and online
  • Drive Club Membership schemes
  • Maintain supporter information across our ticketing and CRM platforms
  • Maintain knowledge & capabilities of the Ticketmaster services provided
  • Daily banking reconciliation
  • Answer incoming telephone calls
  • Any other duties as defined by your Manager/Head of Department
Full Time (Matchdays, including evenings and weekends)

About The Candidate

Desirable Skills & Experience

  • Previous ticketing experience
  • Previous sales experience
  • Excellent customer/supporter service skills
  • Competent administration skills
  • Basic computer skills
  • A proactive nature and a keenness to learn

About The Club

Code of Conduct

Oxford United Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.

Equality, Diversity & Inclusion

Oxford United Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are underrepresented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.

Safeguarding and Safer Recruitment

Oxford United Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the Club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in Club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.

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