Barnsley FC are seeking a Front of House / Admin Assistant, dedicated to enhancing fan engagement and satisfaction through personalized and memorable experiences.
This role involves managing the Barnsley FC Lottery, coordinating matchday mascot packages, and responding to fan requests to ensure a tailored matchday experience. Additionally, the coordinator supports community engagement by overseeing charity and fundraising activities.
As the first point of contact for visitors, the Front of House / Admin Assistant will maintain a welcoming Reception area and handle communications efficiently to provide a first class experience with the Club.
Administrative duties include car fleet management, data recording and reporting, travel bookings and office supplies procurement. Overall, the Front of House / Admin Assistant plays a crucial role in fostering a strong connection between Barnsley FC and its supporters, ensuring every interaction is positive and engaging.
Specific Tasks & Duties
Fan Experience Duties
• Barnsley FC Lottery Management: Drive fan participation by managing sign-ups, conducting draws, and collaborating with Accounts & Media teams to ensure timely payments and engaging social media announcements of winning numbers.
• Matchday Mascot Packages Coordination: Enhance the matchday experience for young fans by processing mascot bookings, coordinating with the Box Office, and ensuring all departments are prepared for meals, tours, and mascot videos.
• Matchday Requests Handling: Foster a personalized matchday experience by promptly responding to fan queries and forwarding details onto relevant departments, for instance this will include birthday announcements and access assistance requests.
• Charity and Fundraising Activities: Support community engagement by managing charity requests, coordinating bucket collections, and liaising with charity representatives and internal departments to integrate these activities seamlessly into the matchday experience.
• Box Office support: Handle both incoming and outgoing calls for the box office which may include making bookings for matches/events and sales promotion calls.
Reception Duties
• Visitor Engagement: Serve as the friendly and welcoming first point of contact for all visitors to the Club.
• Club Communications: Efficiently answer and direct incoming calls and general enquiries made via email or letter.
• Mail and Deliveries Handling: Manage incoming and outgoing post and deliveries, ensuring they are logged and collected promptly.
• Reception Area Maintenance: Keep the Reception area clear and welcoming for visitors.
Administration Duties
• Car Fleet Coordination: Oversee the management of the Club's car fleet, including pool car bookings, liaising with fleet providers to make bookings for servicing and repair, keeping up to date and accurate records of vehicle allocations.
• Matchday Operations: Undertaking timesheeting duties for matchday staff (Turnstiles/Car Parking) – adding users to Parim, reviewing electronic timesheets, producing reports for payroll.
• Document Administration: Scan and copy documents, producing letters including mail merges for wide communication.
• Data Recording: Create and update spreadsheets to collate data on various topics, such as attendance numbers.
• ID & access Badges: Issue ID/Access badges upon production of appropriate authorisation to staff, volunteers & interns.
• Travel Bookings: Arrange travel bookings as needed.
• Office Supplies: Maintain office supplies and handle procurement for departments across the Club.
• Meeting Support: Take minutes at meetings as required.
• Ad hoc projects & support: Assist in admin and projects across the Club as may be appropriate.
• Complete any other training as required by the Club.
• This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required appropriate to the level of the post.