Premier Suite Conference & Events Sales Executive

• To handle all incoming enquiries in accordance with company standards, primarily for the Premier Suite, however, to take general enquiries as and when required depending on business needs and as requested by your line manager.
• Maximise sales at every available opportunity, paying particular attention to Premier Suite enquiries.
• To actively take the initiative in creating and carrying out sales strategies for the Premier Suite, communicating at and contributing to the weekly strategy meeting.
• Build strong client relationships to ensure repeat business.
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• Complete show rounds in a professional manner, gaining the most from the clients visit.
• Proactively chase all lost and cancelled business.
• Convert tentative bookings/enquiries to contracted stage, working to ensure zero fall out of existing business.
• Ensure post event calls are made to all clients.
• Have full and up-to-date knowledge of the Venue products and services.
• To work closely with the Hotel Reservations team to manage all conference and banqueting bedrooms and rates.
• Handle customer comments, including complaints, promptly and professionally, demonstrating genuine care and concern under the guidance of your line manager.
• To co-operate and communicate with all colleagues and managers to ensure effective departmental teamwork and high morale.
• To ensure full maximisation of opportunities on sales conversion days.
• To complete daily tasks to monitor all enquiries and track conversions each day.

• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.  Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Sales/Deputy Head of Hospitality.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.

• Working in a team.
• Problem solving.

• Proficient in Microsoft Office Suite.
• Excellent customer service skills.
• Good communication skills - verbal and written.
• Confident communicator.
• Resilient.
• Creative.
• Organised.

 

 

 

As as equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.