WREXHAM AFC - Deputy Head of Food & Beverage

JOB PURPOSE

Responsible for the delivery of high quality ‘fan focussed’ hospitality service within the Food & Beverage department

Ensure the food and beverage operation is resourced effectively and that there are accurate and appropriate staff levels to match the level of business and the service promise.

Deputise for Head of Department when required.

MAIN RESPONSIBILITIES

• Work closely with existing Food and Beverage team including the Head of Department, Head Chef and the Events Co-Ordinator to deliver events in a cost-effective way and improve on service delivery.

   

  Staff Management

• Be responsible for the day-to-day management of the food and beverage staff including all front of house functions
• Responsible for undertaking formal appraisals and regular reviews with direct reports; including clear development plans to meet and skills/experience gaps
• Manage all new starter, leavers, training requirements and completions for all staff; working with Head of Department to ensure effective management of staff (including recruitment, annual leave and sickness monitoring, performance management etc)
• Ensure the food and beverage operation is resourced effectively and that there are accurate and appropriate staff levels to match the level of business and the service promise.
• Manage any external agency staff, ensuring working hours are documented correctly and liaise with the agency on any feedback.

   

• Check staff are carrying out their duties in the correct sequence required to be effective and efficient in readiness for the next event by carrying out preparation procedures
• Ensure that all staff are fully equipped with correct uniform and correctly inducted
• Ensure all staff are fully aware of the event they are working on and what is required of them; including ensuring that staff are aware of menu choices, ingredients and any special dietary requirements. 
• Supervise the management of facilities by checking event details and allocation of rooms, resource and staff.

Events

• Working closely with the Events Co-Ordinator and others, be responsible for the preparation, planning and delivery of all food and beverage functions for an event from ordering through to completion
• Continual awareness of the events diary on a daily basis and to escalate any issues or discrepancies requiring resolution to the Head of Department
• Checking thoroughly of function schedules to ensure rooms are set up correctly with first class presentation
• Responsible for checking food and drinks to be presented to the customer is in line with function schedule and correct before being delivered
• Responsibility for developing both match day hospitality and all future or potential private functions and events.To develop our match day experiences and promote other various activities that are available at the Club
• Overseeing the delivery of player food for the First Team and Academy, ensuring high standards and timeliness
• Taking responsibility as club representative for Special Events by organising the various teams within the department to ensure the smooth operation of planning and preparation of each event right through to delivery
• Setting up, preparing and organising conference and meeting rooms, bar areas, holding kitchen, including re-arranging of furniture, tables and chairs in preparation for delivery ensuring rooms and adjacent areas are cleared afterwards in readiness for next event
• When required, support and assist the Head of Department in various tasks including bookings and functions. Being pro-active within the Food and Beverage team at busy periods and importantly be involved in being ‘hands on’ and leading by example
• Responsible for customer correspondence to include communicating to relevant Food & Beverage staff and resolving any complaints or conflicts in the absence of the Head of Department

  Stock and Budget Management

• Keep an accurate record of stock, and arrange effective ordering of new or additional items when required
• Prepare and raise purchase orders for the ordering of goods and equipment within a specified budget framework.Obtain order requisition approval, producing the PO’s, preparation forecast and co-ordination of ordering, dealing with invoice queries and maintaining open lines of communication with the Accounts Department
• Check any deliveries, including food, bar supplies or equipment and checking and handing over of delivery notes to the Accounts Department

  Manage and monitor the laundry requirements and any relevant laundry equipment

• Make sure all crockery and cutlery is in excellent condition, cleaned on a regular basis and replenished where necessary and stored away correctly and to keep system and stock levels sufficient

 

Special Features:

 

• Whilst the Club is an equal opportunities employer, please note that this role requires a level of fitness suitable for being on your feet during matches/events; lifting and carrying of food and beverage items and equipment whilst organising facilities for events.

Carry out any other additional duties commensurate with the role.

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  SAFEGUARDING RESPONSIBILITIES

  • We are committed to ensuring everyone who engages with the Academy has a positive, safe, and supportive experience.Staff are required to comply with all aspects of the Club/Academy Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Academy and across the Club too.
  • This post is subject to an Enhanced DBS Check (with Children’s Barred List)

   

  HEALTH & SAFETY RESPONSIBILITIES

  • Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
  • To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.

     

  Specifically within this role:

   

• Visibly demonstrate commitment to and compliance with the safety rules and assist in ensuring safe and correct working practices for the Club including the snack outlets and store areas
• Ensure equipment is stored correctly in the relevant storage area at all times when not in use, reporting any repairs or breakages
• Ensure strict awareness and compliance with all Health & Safety work practices including good practice for standards of hygiene ensuring the highest standards of safety and hygiene. This includes ensuring correct food storage and temperatures are maintained and recorded
• Report and record any accidents and dangerous occurrences. 

 

• Responsible for keeping fire exits and stairways clear and to report any repairs or renewals for immediate action.
• Ensure all areas of hospitality including reception areas are kept at a high standard of tidiness and cleanliness
• Ensure staff maintain a high standard of personal hygiene; and that staff are aware of club standards of service, cleanliness and food presentation (including awareness of ingredients and food allergens)

• Awareness of any improvements that can be applied to security and safety of the venue and reporting to the Head of Department and relay any ideas and suggestions