Ticket Office Manager in Coventry - EFL (English Football League)

About The Role

We have an exciting opportunity for an experienced, enthusiastic, proactive, and determined Ticket Office Manager to join our business and perform a key role within Coventry City Football Club.

Within the role of Ticket Office Manager the successful applicant will be responsible for assisting the Head of Ticketing with the day to day management of the Ticket Office and supporting with the overall ticketing strategy.

Coventry City FC has gone through an exciting period of change and investment, which makes it an exciting time to join our team and become part of our journey.

RESPONSIBILITIES OF THE ROLE:

Manage and mentor an in-house sales team with a strong focus on customer service delivery, pro-active upselling and cross-selling for other products/events.
Support the implementation of the overall Club ticketing strategy as developed by the Head of Ticketing and senior Club officials
Manage and oversee the effective operation of the ticketing system via all sales channels
Responsible for the day-to-day reconciliation of ticketing revenues including post-match home/away reconciliations
Support the Head of Ticketing in the delivery of the matchday ticketing operation – to include Stadium entry via Fortress turnstiles
To assist the Head of Ticketing to prepare and distribute sales reports to the Executive team when required
Leading by example within the club’s front-facing sales counter and call centre by visibly delivering a first-class level of customer service to supporters purchasing tickets
Contributing to and adhering to the constant improvement of administrative tasks including banking, reporting and fulfilment functions
Liaising with other clubs to determine ticket allocations, and preparation of gate statements and away reconciliations
Ensure that all ticketing activity - inclusive of customer service and matchday delivery - is conducted in line with the Club’s brand strategy, and values where the supporter remains the heart of each-and-every activity
To assist the Head of Ticketing in all areas of Health and Safety within the Ticket Office
To manage supporter queries, ticketing and customer service issues in a fair and professional manner
To maintain daily staff briefings and ensure communication of changes to ticket office team during working day.
To escalate appropriately to the Head of Ticketing, any issues that require immediate attention and which may impact Ticket Office operations
Act as the de-facto Head of Ticketing in his/her absence

About The Candidate

Essential

At least 2 years’ experience in a supervisory/ manager role within a fast paced sports or events Ticketing environment
Proven experience of managing or supervising people, with a strong team and work ethic
Experienced in managing external agencies and technology providers aligned to Ticketing and Access Control operations

Desired

Experience of working with CRM systems
Full and valid driving licence
Experience of working with stadium access control systems. Knowledge of FortressGB would be a distinct advantage

Personalattributes

Excellent communicator
Self-motivated and ready to work as part of a dynamic team
Demonstrable leadership skills
Ability to work under pressure and to tight deadlines
Possess excellent IT skills (Word, Excel, PowerPoint, sales databases)
Self-motivated and ready to work as part of a dynamic team
Highly organised with strong attention to detail
Proactive, with the ability to work to tight deadlines in a high pressure sales environment
Passionate about delivering the best customer service experience
Real ‘can do’ attitude
A strong team player and collaborative working style
Strong interpersonal, organisational, and planning skills
Flexible with working hours and days with a willingness to work outside normal working hours as necessary

About The Club

CoventryCity FC is committed to safeguarding and promoting the welfare of children and adultsat risk. We are committed to safer recruitment throughout the company. Thisrole is subject to a DBS check.

Safeguarding - Coventry City(ccfc.co.uk)

Coventry CityFC is committed to ensuring everyone is respected, celebrated, and empoweredfor who they are and welcomes applications from all suitably qualified personsregardless of age, disability, gender, gender reassignment, marital / civilpartnership status, pregnancy / maternity leave, race, religion/belief orsexual orientation. We are dedicated to ensuring our Club is inclusive and haveequitable processes as such we operate a blind recruitment process.

Equality andDiversity - Coventry City (ccfc.co.uk)

HOW TO APPLY:

If you are excited at the thought ofjoining our amazing team at Coventry City FC and meet our criteria listed,please submit your completed application.

Incomplete applications, applicationsby CV, and those which do not meet the essential requirements of the role willnot be considered.

Apply

Ticket Office Manager

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